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Question Excel Macro to Automate Skill/Level changes for Avaya CMS

  • botsblitz31
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9 years 8 months ago #430 by botsblitz31
Hi Roller,

I'm trying to setup an automated skill template within excel that can skill multiple agents but I can't seem to make it work, what happens is even though I set the loop to stop until the its done checking all the agents, it can only process 1 skill and thats it.


Here's the code that I have
Code:
Sub SkillThemAgents() Dim cvsApp As New ACSUP.cvsApplication Dim cvsConn As New ACSCN.cvsConnection Dim cvsSrv As New ACSUPSRV.cvsServer Dim op As ACSFE.cvsOperation Dim AgMngObj As acsaa.cvsAgentMgmt If cvsApp.CreateServer(UserName, "", "", Server, False, "ENU", cvsSrv, cvsConn) Then If cvsConn.Login(UserName, Password, Server, "ENU") Then '=========================================================== Dim Lastrow As Long Dim LastCol As Long Dim wsMain As Worksheet Set wsMain = Sheets("Main") Dim l As Integer Dim c As Integer Dim p As Integer Dim S As Integer Dim t As Integer Dim Skill As String Dim Prtr As Integer Dim SetArr() As Variant S = 1 Lastrow = wsMain.Range("a" & wsMain.Rows.Count).End(xlUp).Row For l = 2 To Lastrow LastCol = wsMain.Range("a" & l).End(xlToRight).Column For c = 5 To LastCol Step 2 On Error Resume Next Skill = wsMain.Cells(l, c).Value Prtr = wsMain.Cells(l, c + 1).Value Set AgMngObj = cvsSrv.AgentMgmt ReDim SetArr(3, 3) SetArr(S, 1) = Skill SetArr(S, 2) = Prtr SetArr(S, 3) = 0 S = S + 1 Next c AgMngObj.AcdStartUp -1, "", cvsSrv.ServerKey, -1 AgMngObj.OleAgentSetSkill 2, "1029968", 1, 0, 0, 0, 3, SetArr, "" S = 1 Next l MsgBox "Skill Change completed." '===================com====================================== Else Select Case cvsConn.LoginState Case cpBadLogin Call MsgBox("CMS Username Invalid: " & cvsConn.sInputBuffer & " " & cvsConn.User, vbOKOnly + vbInformation, "CMS") Case cpWaiting Call MsgBox("Waiting for CMS Server to respond." & vbCrLf & _ "Verify server address is correct." & vbCrLf & _ "Aborted", vbOKOnly + vbInformation, "CMS") Case Else Call MsgBox("Can not connect to CMS Server (" & CStr(cvsConn.LoginState) & ")", vbOKOnly + vbInformation, "CMS") End Select End If Else Call MsgBox("Unable to create CMS Server connection." & vbCrLf & _ "Verify CMS is installed properly.", vbOKOnly + vbInformation) End If On Error GoTo 0 Set AgMngObj = Nothing cvsSrv.ActiveTasks.Refresh cvsApp.Servers.Remove cvsSrv.ServerKey cvsSrv.Connected = False cvsConn.logout cvsConn.Disconnect cvsSrv.ActiveTasks.Refresh Set cvsConn = Nothing Set cvsSrv = Nothing Set cvsApp = Nothing Set op = Nothing Set sh = Nothing End Sub

Here's the snapshot of what the excel sheet looks like
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9 years 8 months ago - 9 years 8 months ago #431 by roller
Only one post please per question. If you are a new user you will not see your post until approved by a moderator. This is to avoid those nasty forum slammer.

You are correct with your method only only skill will change. To change more that one you have to do them in bulk by creating the array for all changes required.

Some previous post show how to structure and array with multiple skill changes. The Pproblem arise though when you have agents each with a different sets of skills. You need to find a way to recreate that array each time.

Give that a go and if you get stuck I'll write something and make it available for download for Cole of dollar via the products link.

So problem I think is at redim set array (3,3). The array may should be (s,3) and s should start at 1 not zero.
Last edit: 9 years 8 months ago by roller.

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  • botsblitz31
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9 years 8 months ago #432 by botsblitz31
Sorry bout that I was getting some sort of error when I clicked ob submit. I did try to change the set array to s instead so itll move once the loop goes next and the s starts at 1. But still, it can only recognize the first skill. Im sort of stuck right now :/

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  • Tyger0951
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9 years 8 months ago - 9 years 8 months ago #433 by Tyger0951
Code:
S= 1 C = 5 Skill = wsMain.Cells(l, c).Value Prtr = wsMain.Cells(l, c + 1).Value ReDim SetArr(3, 3) SetArr(S, 1) = Skill SetArr(S, 2) = Prtr SetArr(S, 3) = 0 S = S + 1 C=c+1 ' next skilland prt SetArr(S, 1) = Skill SetArr(S, 2) = Prtr SetArr(S, 3) = 0 S = S + 1 C=c+1 ' next skilland prt SetArr(S, 1) = Skill SetArr(S, 2) = Prtr SetArr(S, 3) = 0

So it creates
Code:
SetArr(1, 1) = Skill '1st SetArr(1, 2) = Prtr SetArr(1, 3) = 0 SetArr(2, 1) = Skill '2nd SetArr(2, 2) = Prtr SetArr(2, 3) = 0 SetArr(3, 1) = Skill '3rd SetArr(3, 2) = Prtr SetArr(3, 3) = 0
Last edit: 9 years 8 months ago by Tyger0951.

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  • Tyger0951
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9 years 8 months ago - 9 years 8 months ago #434 by Tyger0951
Can't make out what the snapshot of excel looks like. Can youpostlarger picture?

Here's the snapshot of what the excel sheet looks like

[/URL]

Last edit: 9 years 8 months ago by Tyger0951.

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9 years 8 months ago #435 by roller
You have dim skill as string, try to dim skill as integer. Long shot. ...

Also try to set the array manually like mentioned in the previous post to see if that works at least.

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